Leveraging AI Chatbots for Enhanced Customer Service
A custom AI chatbot offers a powerful and affordable solution for engaging with customers and leads. Let’s dive into how to design and build one! We know that central generative AI applications like ChatGPT, Gemini, Claude, and Perplexity are powerful tools for providing insight, automating workflows, and performing complex analyses. Many businesses are using chatbots to automate parts of their customer acquisition & customer support channels – between 75-90% of customer queries were addressed using chatbots in 2023. What makes AI chatbots so valuable is that they can be formatted & designed with a target customer in mind, connected with calculators via API, and equipped with specific or proprietary data sources that allow them to offer unique insights. They can provide warm contact for prospective site visitors, pass qualified leads to your team, and provide expert advice to customers. It’s no wonder companies are charging upwards of $500/month for access to their chatbot applications. Designing a Customer-Centric AI Chatbot Designing anything can be fun. But for AI chatbots especially, it’s important to keep the user at the center of all planning. A chatbot that fulfills customer support needs by closing tickets quickly, for example, isn’t necessarily providing the best experience for…